EERAYAEP.Email support ↗
ERAYAEP / CREATOR CARE

Support that
stays with you.

Answers for the details that matter. Diagnose export quality, reconnect your account, manage billing, or request a refund through Paddle.

Contact support ↗Fix video quality ↓
Support emailerayaep.support@gmail.comIndependent creator support
01 / WHAT DO YOU NEED?

Choose a starting point.

▣01 / QUALITY

544p or blurry video

Understand the source, prepared MP4 and TikTok playback difference.

↗⌁02 / ACCESS

Sign-in and HTTP 503

Identify a server outage without losing your session or Pro plan.

↗◇03 / BILLING

Billing and refunds

Cancel recurring plans or start a legitimate refund request through Paddle.

↗
02 / VIDEO DIAGNOSTICS

Why does my video
show 544p?

The number shown in TikTok's player is not proof of the uploaded file's pixel dimensions. Compare all three stages.

01

Source video

Check the original export from After Effects using file details or MediaInfo. If the original has low resolution or low bitrate, upscaling cannot recreate sharpness.

02

Prepared MP4

In the extension, choose 1440p/60 FPS Free or 4K/120 FPS Pro. After processing, verify the exact width, height and FPS shown on the ready screen. Confirm the downloaded MP4 separately.

03

TikTok playback

Upload through TikTok Studio, allow processing to complete, then inspect the post on another device or connection. TikTok may produce lower-resolution playback variants. The official Content Posting API lists a 60 FPS maximum, so 120 FPS playback cannot be guaranteed.

Important If the prepared MP4 is genuinely 1440p or 4K but TikTok displays 544p, the issue is in the platform playback/transcoding stage, not necessarily the export. Never share your password or session tokens in diagnostics.
View TikTok's official format restrictions ↗
03 / SERVER STATUS

Connection diagnostics.

HTTP 503 means the API is unavailable or unhealthy. A redesign cannot repair a stopped backend. Check the configured hosting service, database and HTTPS address.

NOT CHECKED

Current website backend

Run a local health check on this site's origin. No credentials are sent.

04 / BILLING & REFUNDS

Clear, fair and simple.

Paddle acts as Merchant of Record for ERAYAEP Method purchases. Refund eligibility depends on applicable laws and Paddle's policies, including statutory rights where applicable.

01 / CANCELLATION

Monthly Pro

$10 / month

Manage or cancel renewal using the subscription management link in your Paddle receipt.

Manage via Paddle ↗
02 / PURCHASE SUPPORT

Lifetime Pro

$39.90 target*

*Check the final Paddle checkout amount. A refund request is subject to consumer rights and policy review, not automatic approval.

Request refund at Paddle ↗

You may also contact erayaep.support@gmail.com for help with a purchase. Read ERAYAEP's Refund & Cancellation Policy ↗ · Paddle Refund Policy ↗

05 / WE'RE HERE

Tell us what
happened.

Choose a category and describe the issue. We will open your email app with a prepared message to the official support address.

erayaep.support@gmail.com ↗

Do not include passwords, payment card details, tokens or private authentication codes.