Refund & Cancellation Policy
Effective 31 October 2026. This policy explains refund requests and subscription cancellation for Erayaep Pro. It does not limit rights granted by applicable consumer protection laws.
Plans and billing
Monthly Pro: $10 per month, billed on a recurring basis until canceled.
Lifetime Pro: a one-time purchase at the price confirmed during checkout for access to the applicable Lifetime Pro features, subject to the terms of service and applicable refund rights.
Taxes and final amounts, where applicable, are displayed during checkout.
Payment provider
Payments are processed by Paddle, our Merchant of Record. Paddle handles payment transactions and applicable refund processing under its policies and applicable law.
Requesting a refund
To request help with a refund, email erayaep.support@gmail.com or contact Paddle Buyer Support. Please include the email address used for the purchase, the purchase date, and the reason for your request. Do not send payment card details.
Refund eligibility is determined according to applicable consumer laws and Paddle's refund policy. Some customers may have statutory withdrawal rights, including a 14-day period where applicable; exceptions may apply to digital content and services.
Canceling a monthly subscription
You may cancel your monthly subscription using the Paddle customer portal link provided with your purchase or by contacting support. Unless otherwise required by law or communicated during cancellation, access continues through the paid billing period, and the subscription will not renew afterward.
Access after a refund
If a purchase is refunded or reversed, the corresponding Pro access may be removed. Cancellation of a monthly subscription does not automatically refund earlier payments.
Technical issues
If paid features are unavailable or not working as described, email erayaep.support@gmail.com. We will review the issue and help with troubleshooting or the appropriate refund process.
Need hands-on help?
Visit the ERAYAEP Help Center for login, video-quality and refund support. To submit a buyer refund request directly, use Paddle Buyer Support.
Contact
Erayaep Pro Support
Paddle's official refund policy: paddle.com/legal/refund-policy